Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

The retail industry is working to catch up on generative AI as the technology evolves at a rapid pace. While plenty of companies are using it to drive efficiency, it’s also presented a change to how ...

Artificial intelligence chatbots are transforming industries and reshaping interactions — and as their adoption soars, glaring cracks in their design and training are emerging, revealing the potential ...

Social media platforms didn’t intend to polarize America. They intended to maximize engagement, and polarization was the ...

In May 2026, Pennsylvania Gov. Josh Shapiro’s administration filed suit against Character Technologies Inc., the company ...